Shipping & returns
UK & Republic of Ireland
FREE SHIPPING to UK MAINLAND (ZONE 1)
Free shipping to all UK Mainland destinations. Most orders are sent using DPD, Royal Mail or Parcelforce on a 48 (2 day) service. Delivery times are 3 days for large surfboards (8ft+) and are sent using Tuffnells UK Ltd. Parcelforce or Tuffnells services are fully tracked.
NEXT WORKING DAY SHIPPING is available at £6.95 for UK Mainland postcodes only. Please note shipping times below as if you do not meet the cut off for that day then your item will be shipped the next working day. Working days are Monday to Friday.
We may be able to offer expedited delivery to other areas but please call us on 0330 043 1256 to discuss your options.
NORTHERN IRELAND, HIGHLANDS & ISLANDS, ISLE of MAN, SHETLANDS, CHANNEL ISLANDS (ZONES 2 & 3)
The following postcodes are subject to a standard shipping rate (see table below): BT1-99, HS1-9, IM1-9, IM99, IV1-56, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3, Jersey & Guernsey
REPUBLIC of IRELAND
All ROI orders are subject to same shipping rate as ZONES 2 & 3 above.
|SHIPPING RATES FOR ZONES 2, 3 and ROI|
|CATEGORY||Delivery times (Mon-Fri only)||PRICE|
|Wetsuits + Other Accessories||3 – 5 days||£4.99|
|Skimboards/Bodyboards/Board Bags/Paddles||3 – 5 days||£4.99|
|Surfboard/SUP Board delivery||3 – 5 days||£19.99|
EU & other Europe
WE CONTINUE TO FACE SOME DISRUPTION POST-BREXIT. WE CANNOT GUARANTEE SPEED OR TIMINGS ON EUROPEAN SERVICES BUT UP TO 5 DAYS FROM DATE OF ORDER IS TYPICAL. PLEASE CONTACT US ON +44 (0) 1363 773005 OR EMAIL [email protected] IF YOU HAVE ANY SPECIFIC QUESTIONS.
PLEASE NOTE ALL EU ORDERS ARE PROCESSED ON A DDP (VAT & DUTY PAID) BASIS SO THE WEBSITE PRICE IS THE FINAL PRICE. WE ARE AWARE OF A FEW ISOLATED CASES WHERE A SMALL CUSTOMS FEE IS APPLICABLE. IF THIS HAPPENS, WE ASK YOU TO SEND US PROOF OF THE PAYMENT AND WE WILL GLADLY REFUND THE COST TO YOU.
We can ship wetsuits, accessories, bodyboards & skimboards to all EU and most NON-EU countries. We offer this at a fixed rate regardless of product and the charges can be seen below. Shipping costs will be applied at checkout depending on the delivery address you enter. We use DPD or Parcel Force for this service and shipping usually takes 3 – 5 working days. Please note we cannot ship surfboards outside of the UK and Ireland.
|SHIPPING RATES FOR EUROPE|
|COUNTRIES||Delivery times (Mon-Fri only)||PRICE|
|EUROPE ZONE 1 (Germany, Luxembourg, Netherlands, Belgium)||3 – 5 days||£9.95|
|EUROPE ZONE 2 (France, Italy)||3 – 5 days||£14.99|
|EUROPE ZONE 3 (Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland)||3 – 5 days||£19.99|
International (Excluding Europe)
We support shipping to worldwide destinations for most products with the exception of surfboards of 6ft (182cm) or more in length. These can be arranged on a quote by quote basis. If you live outside the UK or EU then please contact us on +44 (0) 1363 773005 or email us on [email protected] and we will be happy to help.
– Orders Monday-Friday placed before 2pm dispatched same day
– Orders Monday-Friday placed after 2pm dispatched next business day
– Orders placed on Saturday, Sunday or Bank Holidays dispatched the next business day
Returns & exchanges
If for whatever reason you are not completely satisfied with your purchase it can be exchanged and/or refunded within 60 days from date of purchase. All returns should be sent back to us at the following address:
CIRCLE ONE SURF Co
LORDS MEADOW INDUSTRIAL ESTATE
If you require an urgent exchange, it would be quickest to place a new order online first, then return the existing item (as per our normal returns process) for a full refund.
Please ensure you complete the returns form provided with your order and include it with our returned item/s. If you misplace the returns form then please contact us on 0330 043 1256 or email us at [email protected] and we will arrange for a duplicate to be sent to you.
Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange. It is usually the case you can re-use the packaging the order came in to send goods back to us. In the case of the Surfboards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage. In the unlikely event that an item is returned to us in an unsuitable condition, Circle One reserves the right not to refund the item and arrange to send the item back to you at your expense.
The cost of returns is the responsibility of the customer unless the item is damaged, faulty or the wrong item. All returned goods remain your responsibility until they reach us. We advise you use a secure delivery method which requires a signature upon delivery. If you used PayPal to pay for your initial order, then you may be able to claim back the cost of postage through them.
As soon as returned goods reach us, we will process your refund and you will be notified accordingly.
SURFBOARD DELIVERY: due to their more fragile construction, we make extra effort to pack our surfboards really well in order to minimise damage in transit. It is rare that damages occur but we strongly urge you inspect the board and packaging at point of delivery. If you find any damage to the product or packaging, please sign as ‘damaged’ and contact us on 0330 043 1256 at your earliest convenience.
We support most main forms of payment including CREDIT/DEBIT CARDS, PAYPAL, APPLE PAY and GOOGLE PAY. We use the Secure Socket Layer (SSL) for all orders placed. This encryption allows a high level security for your transactions. Transmission of your card details and personal details are fully secure.
For UK customers, if you wish to spread the payments of your purchase, we recommend signing up to PayPal Credit which is open to anyone with a PayPal account. This gives you 0% interest for purchases over £99 over 4 months and is really easy to sign up to. We also partner with Klarna who offer Pay in 3 instalments or pay in 30 days options.